Customer Care Center

At Chem-Dry Canada, we are proud of our industry-leading Customer Care Centre. We use the latest technology to streamline our operations, and are always working to improve our approach to your business needs.

With just one phone call, our customer care specialists can dispatch work to a qualified Chem-Dry service technician anywhere in Canada. Our integrated database, combined with our highly trained, CRI-certified and Chem-Dry qualified staff, makes servicing our customers both fast and efficient.

Service Standards

• All jobs dispatched within 2 hours
• All appointments made within 24 hours
• Appointments serviced within 4 days
• Work orders returned to the call center on same day of job
• Return to client next day*

How Does It Work?

It’s very simple. What do you want? Thanks to our adaptable systems, we are able to tailor almost all of our services to meet your specific needs.

Need certain data every month? We’ll modify our system to provide you with the reports you need. Want a report every day? No problem! Need it this minute? You can access your reports and job status instantly, over the internet!

But it doesn’t stop there. Our technicians have been trained to provide a wide variety of services in customers’ homes. We are very experienced in working with warranty and insurance companies, restoring damaged items, and saving on their replacement costs. We can provide annual cleanings to help maintain carpet and upholstery warranties. And with our simple customer care approach, we can ensure a consistent level of service, from coast to coast...

For more information on the services we can perform for you, please contact us.